Temp Customer Service Advisor – London

Customer Service
Ref: 566 Date Posted: Monday 01 Aug 2022
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Temp Customer Service Advisor

Membership Body

Home Remote or Office Based - Flexible

Hourly Rate £14.25

Temporary to Permanent

Immediate Start

 

My client a membership body is currently recruiting for a Temp Customer Service Advisor on temporary to permanent basis

 

You can be home remote anywhere in the UK or work from their offices Central London.

 

If you are a customer service advisor, customer service executive, call centre operative, membership experience ideally for a professional body, chartered institute, trade association, membership body, university, awarding body, training company, further education, higher education, corporate, subscriptions or similar we would love to hear from you.

 

Main Purpose of the Roles

 

To be a responsible member of our Membership Team who provide ‘front line service’ for customer enquiries and responsible primarily for administration of the membership register through the efficient processing of admissions, exits and renewals utilising customer service skills to provide a professional and modern service. Responsibility for capturing essential data and processing associated transactions.

 

Person Specification

 

Essential

 

Customer service experience and excellent customer services skills.

Experience of updating and maintaining a membership database system

Well-developed IT skills, particularly in Microsoft Word, Excel and Outlook.

Excellent communication skills, both written and verbal, and the ability to produce accurate correspondence, documents and reports.

Highly organised individual with acute eye for detail.

Team player with proven ability to work on own initiative.

Ability to work in a flexible manner and experience of working effectively as a member of a small team.

Excellent interpersonal skills

Effective problem solving and analytical skills.

Proven commitment to diversity and equalities and ability to put this into practice.

Ability to work under pressure during busy periods and meeting strict deadlines

 

Desirable

 

Knowledge and experience of using Salesforce

Experience of working in a membership environment

 

To apply to this role please send your CV

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

 

membershipbespoke is acting as recruitment business in relation to this role.

membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.