Brough, East Riding of Yorkshire working from home until restrictions are lifted
Basic Salary £25,000-£27,000 dependant on experience
Permanent, Full Time
My client a leading membership organisation based in Brough, East Riding of Yorkshire is currently looking for Membership Executive to join their team.
The Membership Executive’s main purpose will be to contribute directly to the membership recruitment and retention targets. This means involvement in the identification, recruitment and onboarding, and the account management of existing and new members through relationship management of each member organisation and supporting their needs.
The role involves extensive external engagement with members, enquirers and potential members, mainly via phone, Microsoft Teams and email as part of recruitment and retention of members. This will include handling enquiries to recruitment stage including the analysis of enquirers’ needs, providing relevant information and proactive, timely lead response and management.
The role requires effective relationship management with individuals in roles across the business as part of recruitment and retention. Working towards targets, with the support of the skills and insight of the team, the successful candidate will undertake effective relationship management with individuals at all levels from MD / Director level to frontline employees in enquirer and member organisations.
There will also be the opportunity to be involved in project work that enhances the services to members, the membership proposition, thereby aiding recruitment and retention.
In addition, there will be the opportunity to participate in virtual events and when possible face-to-face events across the UK, as an advocate and representative of the association
Essential experience, skills and qualifications
Experience of business development and engaging with prospective clients/members in sales, customer service, account management or equivalent role.
Account management experience and proven ability to build effective relationships at all levels.
Commercial/business exposure to understand variety of industries and markets.
Awareness and understanding of broad economic environment e.g. Brexit, Pandemic etc.
Confident and empathetic listening and verbal communication skills
Values driven individual who demonstrates a customer/member centric approach
Fluent, accurate and appropriate written communication skillsAbility to apply critical thinking, analysis and judgement
Ability to multi-task and prioritise, calmly and efficiently
Ability and desire to work as part of a small team, and able to work on initiative and independently
Proactive, self-motivated, resilient and ambitious with a bias for action
Strong personal organisational skills and attention to detail
Ability to process and analyse data and provide reporting as required
Use of social media and other digital platforms/tools to interact with members
Curiosity and a desire to learn and continually develop
High level of competence in using MS Word and Office, and CRM solutions
A level or equivalent qualification
Desirable experience and qualifications
Experience of a membership environment
Experience of a campaigning/NFP environment
A business-related degree
To apply please send your CV.
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.