Membership Coordinator - London

Ref: 236 Date Posted: Thursday 10 Jun 2021
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Membership Coordinator

Membership Body

Victoria, Central London (To work at the Central London office when restrictions are lifted – 21st June 2021)

Basic Salary £26,000 Benefits include – 24 days Holiday, Pension Scheme, Life Assurance Cover, Interest Free Season Ticket Loan, Cycle to Work, Med24, Eye Test Vouchers, Payroll Giving – Charities Trust and Retail Offers

Permanent, Full Time


My client a well established and leading membership body is currently searching for a Membership Coordinator for their Central London office.


The Role

The role is to provide efficient and effective customer and sales support as part of the National membership recruitment and retention team. To process all new membership forms and deal with all member queries relating to their membership.

Key Responsibilities


Identify new sales leads and acquire sources of information that include contact details of businesses or individuals likely to be prospective members.

Develop systems and methodologies for acquiring prospect details from existing members.

Make appointments for Territory Managers.

Deal with members queries relating to their membership.

Follow up returned post and emails.

Assist with the implementation of the lapse management procedures, including establishing personal contact with members to encourage subscription renewal.

Maintain and update membership records on the database liaising with members by telephone, email and post where necessary.

Process all new membership applications and associated financial administration in accordance with procedures.

Work with the finance team to ensure all cheques are banked in accordance with procedures.

Perform all membership re-organisations.

Make personal contact with all new members within five working days, and where appropriate confirm “reason for joining” where not recorded.

Assisting Territory Managers with database queries.

Provision of information to the Sales Director and Territory Managers.

Collation of information from Territory Managers.

Provide administrative support to the Territory Managers.

Preparation of reports for the Sales Manager to enable him / her to monitor Territory Manager performance.

Collating results of sales campaigns and direct marketing/telesales initiatives.

Preparing reports from the database as requested by the Sales Director and Director of Membership and Regions.


Person Specification


Customer Service experience is essential

Administration experience is essential

CRM experience is essential

Inbound and Outbound call experience

Retention or Renewals experience is desirable

Administering Direct Debits is important

Experience working for a membership or subscription organisation is desirable

Experience dealing with all different types of members or customers is desirable

Good IT skills are a must

To apply to this role please send your CV.


Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.


membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.






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