Member and Learning Executive - London

Ref: 104 Date Posted: Thursday 19 Dec 2019
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Member & Learning Executive

Financial Services Professional Body

City of London

Basic Salary Up to £26,000 excellent benefits Holiday 24 days. Pension, Private Medical Insurance, Dental Care, Health Care, Medical Screening, Eyecare Vouchers, Childcare Vouchers, Retail Vouchers, Affinity Benefits, Health Club Membership, Season Ticket Loan, Long Service Awards

Permanent Role, Full Time


Our client a leading financial services professional body is currently recruiting for a Member & Learning Executive


The Role

The role will coordinate the delivery of 200+ training dates within the Academy Public Course Programme looking at the month ahead ensuring that the communications, the delivery and the onsite experience for both trainers and delegates meets our high expectations for each training date.

This role will be supported by the Head of Programme Management and Member Programme Senior Executive. This is an excellent opportunity to be part of a growing and busy team; to establish best practice processes and to ensure the smooth running of the courses and client experience.


You will work closely with the Member Programme Senior Executive to identify areas for growth, this will include working across the institute and its varied member offering. One core growth element will be to explore and maximise our digital channels e.g. webinars/virtual classrooms.


The successful candidate needs to be task oriented, reliable, with great attention to detail, have a positive ‘can do’ attitude and be keen to build relationships with our trainers and delegates. 


Key Responsibilities


Prepare and deliver all learning materials for 200+ training dates per year

Manage all delegate and trainer communications

Manage all POs in accordance to Month End processes, ensuring reporting is accurate to meet business timelines

Work with the Member Programme Senior Executive to ensure that costs are well contained, highlighting any cost saving opportunities and ensuring all courses run at a profitable margin and within budget

Respond to all delegate enquiries and be the main point of contact for any trainer or delegate queries

Be a proactive member of the team identifying new growth opportunities and maximising engagement with our members

Where new opportunities come to fruition commission may be payable

Suggest new ideas and potential solutions to streamline our processes and ensure the team is proactive in all our of operations

Actively collect feedback and leads from trainers after every course and distribute to the relevant Academy teams

Evaluate delegate feedback and follow up on potential leads with the wider Academy team and trainers as appropriate

Ensure that the content library is kept up to date with all the latest training materials. Liaise with trainers to ensure updates and edits are made timeously

Build trusted relationships with trainers and delivery partners

Responsible for ensuring supplier database is accurate and up to date


Key Experience Required


Quality conscious with attention to detail

Task oriented

Strong project management/organisational skills

Ability to work to deadlines

Excellent communication skills

Good working knowledge of Microsoft Packages (Word, Excel, Outlook etc) plus experience of using databases

Good command of written and spoken English

A good standard of education


To apply to this role please send your CV


Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.


membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.



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