Head of Operations - London

Ref: 225 Date Posted: Thursday 08 Apr 2021
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Head of Operations
Professional Membership Body
Central London once restrictions are fully lifted
Basic Salary £51,674 with excellent benefits 25 Days Holiday, Pension, Season Ticket Loan, Cycle to Work scheme, Free eye tests, Flexible working policy

Permanent, Full Time


The closing date for applications is 5pm on Friday 23 April 2021

My client a leading professional membership body based in Central London with over 18,000 members across the UK is currently recruiting for a Head of Operations to lead and manage their animal health and welfare scheme programme.

The Role

We are looking for an experienced operations manager, to lead and manage our animal welfare and healthcare scheme.

If you have a demonstrable track record in managing a busy customer-facing business function and you enjoy managing a hard-working team, we’d love to hear from you.

This is an excellent opportunity to use your operational skills and experience to make a positive difference to animal health and welfare.  

Knowledge, Skills and Expertise:


Customer service and account management

Process mapping and management

Process improvement

Working with a CRM or similar IT systems to deliver efficient processes and customer services

Quality assurance and management

Relationship management

Team management/ line management

Leading and managing change

Financial management

Producing and interpreting management reports



Graduate level education

Project management experience

An interest in animal health and welfare

Veterinary sector experience


To apply please send your CV with a covering letter, explaining why you are interested and how you would make an impact


The closing date for applications is 5pm on Friday 23 April 2021

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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