Head of Membership – South East

Construction/Engineering - Membership
Ref: 336 Date Posted: Tuesday 12 Oct 2021
LinkedIn ShareShare

Head of Membership

Professional Membership Body


Basic Salary £45,000-£55,000 dependant on experience plus 10% bonus, pension, 4% employee, 6% employer, 24 days holiday plus 3 days at Christmas

Permanent, Full Time


Our client a well-respected and reputable professional membership body based in Northampton is currently looking for a Head of Membership.


The Role


Lead on the key actions required to deliver growth in membership, across the Associations membership arenas. Lead a small team to deliver the day to day operations of membership services and ensure that all our membership procedures and processes are at all times, accurate, up to date and aligned to all necessary corporate governance.  Ensure all our members are provided with a highly professional customer service in relation to all aspects of their membership services.  Line Manage a team of 4.


Key Responsibilities


Lead the Membership Operations team to ensure, that at all times, the day to day tasks are completed effectively, efficiently and in a professional manner

Manage and lead the implementation of a growth plan working with other departments heads to increase individual membership across and company partnerships in the UK & RoI

Lead on the growth plans for ROW chapters.

Creating and presenting new membership development projects & activities aligned to the Associations strategy plan.

Build an effective and robust relationship with the Council, ensure all our procedures and processes are developed and implemented to the strict standards required by the Council

Provide proactive and positive advice and guidance to the COO in developing the Membership Services function

Provide advice, guidance and proposals on new developments as to how the Association can implement future procedures to continually move forward, to support delivery of the strategic plan

Manage the development of external Company Partners and the employers

Lead the membership operations team to ensure that all membership queries and questions, including International, ensuring where necessary operational team members and staff across the organisation can provide the support members require

Lead on the development of our professional interview process for membership and council registration

Lead on the development, training and professionalism of panel interviews and panel interviewers

Design and create new membership services and benefits to support the growth of membership

Lead on the renewals process for membership, ensuring the process is smooth and delivers a high level of customer service to members

In liaison with the Communications team create, develop and implement membership communication initiatives to support the growth and development of our members

In liaison with the Academic team create, develop and implement membership communication initiatives to support student members and their progression into higher levels of membership

Where necessary attend events and conferences to engage with members, regional teams and potential new members

Work with the COO to support the implementation of the Associations strategic development projects set by the Directors

Manage the Membership Operations team in relation to PDR’s, training and their day to day performance

Support the team and the whole organisation to develop an Association team culture where everyone in the Association understands their role in supporting each other

To lead on the development of our regional committees, working with the regional committees in delivery of regional services, CPD and events.

Frequent attendance required at events within the UK & ROI, including the management of team attendance

Liaison with external stakeholders

Manage the Student Spotlight membership and student membership events and programmes


Person Specification


5 year’s experience within a membership based organisation

3 years in a similar team leader or man management role

Proven experience in a customer service environment

Proven experience with IT and database systems

Able to instigate a proactive and positive working environment

Excellent team player, able to work with all members of staff regardless of role and responsibilities

Strong verbal and written communication skills

IT fluency and attention to detail

A working knowledge of the industry and its current events

The ability to handle pressure and meet deadlines

Able to adapt in a constructive manner to a changing environment

Excellent time management and organisation skills

Willing to share knowledge, skills and ideas across the organisation

Values the contribution of all staff members


To apply to this role please send your CV


Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.


membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.