Head of Membership
Professional Membership Body
Basic Salary Up to £55,000 plus excellent benefits 25 days holiday, stakeholder pension scheme, life assurance scheme, season ticket loan, eye care vouchers, cyclescheme and a benefits platform Perkbox
Full Time, Permanent
Our client a well-recognised professional membership body based in the heart of London is currently recruiting for a Head of Membership.
If you are a Head of Membership for a similar professional membership body, chartered institute, regulatory body who has experience of managing a team in contact centre/customer service membership environment we would love to hear from you.
Playing a lead role in delivering a refreshed membership value proposition
Identifying and implementing non-chartered routes to membership
Mapping our existing and new products to a membership journey
Leading our Contact Centre to provide a high level of customer service, engagement, recruitment and retention in order to grow membership and non-membership
Identifying new opportunities through insights to engage the governance community
Ensuring that our membership communications reflect the needs of our audiences and fully supports our strategic objectives
Working closely with the Marketing team to bring key connections across the governance community to life delivering greater value to all members.
An influential advocate of change with a track record of instigating, leading and delivering significant change projects
A strong departmental leader with impressive communication and operational skills, with a proven track record of delivering positive results in a membership environment. You’ve managed resources and budgets, worked collaboratively with internal and external stakeholders.
Experience of leading a process of systems and processes innovation and change, including exploration of digital avenues
Experience of working with a diverse, and international, customer base
Experience in the use of a CRM system to drive service improvement, analyse and plan membership engagement and inform decision-making
Commercial acumen, and familiarity with working to and assisting with the preparation of budgets
Highly developed customer service skills and a keen understanding of what customer service excellence looks like
A strong coach and mentor for their team
Excellent organisational, planning, prioritisation and time management skills
Relationship building and ability to work collaboratively with people at all levels at the organisation
Excellent communication skills and ability to articulate information across all levels of the organisation
Ability to handle multiple tasks at one time
Excellent verbal, written and interpersonal skills
Consistency and attention to detail in all written work
To apply to this role please send your CV.
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.