Head of Membership - London

Membership
Ref: 253 Date Posted: Friday 28 May 2021
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 Head of Membership

Professional Membership Body

Central London with blended hybrid working

Basic Salary £55,000 with 30 Days Holiday exclusive of Bank Holidays

Permanent, Full Time

 

Our client a leading professional membership body with 21,000 members is currently looking for a Head of Membership for their offices in Central London.

 

If you are a Head of Membership ideally for a professional body, chartered institute or we will also consider a trade association we would love to hear from you.

 

Responsibilities

 

This role requires the candidate to demonstrate capabilities, skills and knowledge in the following areas:

 

Membership services

 

Oversee a calendar of events, including a high-profile annual conference, webinars, networking and other CPD events

Manage the delivery of all member benefits, including supplier management, certificates, quarterly journal, and develop the offer further

Support colleagues in the Professional Status team to ensure smooth delivery and support of professional development programmes

Work closely with marketing and communications colleagues to ensure effective and consistent messaging across all media channels

 

Management

 

Create and implement growth and retention targets for membership

Develop strategic and tactical goals, producing and overseeing the annual business plan

Budget management for membership

Relationship management for key suppliers and stakeholders supported by the team

Responsibility for governance operations which includes a management board and two advisory groups

Line management of three direct reports, team management of Customer Service and Engagement teams. Overall team size of 10

 

Customer/Member Support

 

Responsibility for the customer service function

Ensure all membership policies and procedures are clear, effective, and followed

Develop processes, templates and ensure best practice in all customer-facing activities

Act as conduit between marketing and customer service functions, developing outbound campaigns, reporting and ensuring a joined-up effective approach

 

Metrics and Reporting

 

Produce and manage regular reporting to performance board, highlighting red flags and incorporating feedback

Manage regular reporting on development, growth and engagement of key segments (eg student members, Fellows)

Work with colleagues to develop data plan

Using data to make informed decisions

 

Person Specification


Essential

 

Educated to degree level or equivalent

Clearly able to demonstrate expertise in membership management

Experience developing strategic goals and setting objectives

Experience overseeing a customer or member services function

Solid understanding of marketing principles, audience segmentation, developing journeys and content

Significant experience working with confidential data in CRM systems

Budget management experience

Experience of managing large scale events, online and face to face

Experience creating management level reports

Experience dealing directly with members/customers

Experience managing governing bodies, committees or boards

The ability to prioritise workload to meet tight deadlines and competing priorities

Presentation skills to a range of stakeholders including board level

The ability to assess performance and progress using both quantitative and qualitative information

Ability to reach decisions and judgments based upon a sound evidence base

A creative thinker with strong problem-solving skills

 

To apply to this role please send your CV

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

 

membershipbespoke is acting as recruitment business in relation to this role.

membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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