Head of Membership - Home Counties

Construction/Engineering - Membership
Ref: 146 Date Posted: Friday 15 May 2020
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Head of Membership

Professional Membership Body


Basic Salary Up to £45,000 dependant on experience plus a range of benefits

Permanent, Full Time


Our client a well-respected and reputable professional membership body based in Northampton is currently looking for a Head of Membership.


The Role


Lead on the key actions required to deliver growth in membership, across the 4 key channels of UK & ROI. Lead all aspects of the day to day operations of membership services and ensure that all our membership procedures and processes are, at all times, accurate, up to date and aligned to all necessary corporate governance. Ensure all our members are provided with a highly professional customer service in relation to all aspects of their membership services.  


Key Responsibilities


Lead the Membership Operations team to ensure, that at all times, the day to day tasks are completed effectively, efficiently and in a professional manner

Manage and lead a growth plan focused on increasing individual membership across the UK & ROI

Build an effective and robust relationship with the industry Council, ensure all our procedures and processes are developed and implemented to the strict standards required by the industry Council

Provide proactive and positive advice and guidance to the COO in developing the Membership Services function

Create and lead proposals on new development projects & initiatives as to how the Association can implement future procedures to continually move forward, to support delivery of the strategic plan

Manage the development of external Company Partners and the employers of industry professionals

Lead the membership operations team to ensure that all membership queries and questions, including International, ensuring where necessary operational team members and staff across the organisation can provide the support members require

Lead on the development of our professional interview process for membership, industry council registration and Society of the

Lead on the development, training and professionalism of panel interviews and panel interviewers

Design and create membership mentoring programmes to support the growth of membership

Lead on the renewals process for membership, ensuring the process is smooth and delivers a high level of customer service to members

In liaison with the Communications team create, develop and implement membership communication initiatives to support the growth and development of our members

Where necessary attend events and conferences to engage with members, regional teams and potential new members

Work with the COO to support the implementation of the Associations strategic development projects set by the Directors

Manage the Membership Operations team in relation to PDR’s, training and their day to day performance

Support the team and the whole organisation to develop an Association team culture where everyone in the Association understands their role in supporting each other


Person Specification


5 year’s experience within a membership based organisation

3 years in a similar management role

Proven experience in a customer service environment

Line Management experience - Membership Operations team x 4

Proven experience with IT and database systems

Able to instigate a proactive and positive working environment

Excellent team player, able to work with all members of staff regardless of role and responsibilities

Strong verbal and written communication skills

IT fluency and attention to detail

A working knowledge of the industry and its current events

The ability to handle pressure and meet deadlines

Able to adapt in a constructive manner to a changing environment

Excellent time management and organisation skills

Willing to share knowledge, skills and ideas across the organisation

Values the contribution of all staff members


To apply to this role please send your CV


Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.


membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.


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