Head of Membership
Professional Membership Body
Basic Salary Up to £45,000 dependant on experience plus a range of benefits
Permanent, Full Time
Our client a well-respected and reputable professional membership body based in Northampton is currently looking for a Head of Membership.
Lead on the key actions required to deliver growth in membership, across the 4 key channels of UK & ROI. Lead all aspects of the day to day operations of membership services and ensure that all our membership procedures and processes are, at all times, accurate, up to date and aligned to all necessary corporate governance. Ensure all our members are provided with a highly professional customer service in relation to all aspects of their membership services.
Lead the Membership Operations team to ensure, that at all times, the day to day tasks are completed effectively, efficiently and in a professional manner
Manage and lead a growth plan focused on increasing individual membership across the UK & ROI
Build an effective and robust relationship with the industry Council, ensure all our procedures and processes are developed and implemented to the strict standards required by the industry Council
Provide proactive and positive advice and guidance to the COO in developing the Membership Services function
Create and lead proposals on new development projects & initiatives as to how the Association can implement future procedures to continually move forward, to support delivery of the strategic plan
Manage the development of external Company Partners and the employers of industry professionals
Lead the membership operations team to ensure that all membership queries and questions, including International, ensuring where necessary operational team members and staff across the organisation can provide the support members require
Lead on the development of our professional interview process for membership, industry council registration and Society of the
Lead on the development, training and professionalism of panel interviews and panel interviewers
Design and create membership mentoring programmes to support the growth of membership
Lead on the renewals process for membership, ensuring the process is smooth and delivers a high level of customer service to members
In liaison with the Communications team create, develop and implement membership communication initiatives to support the growth and development of our members
Where necessary attend events and conferences to engage with members, regional teams and potential new members
Work with the COO to support the implementation of the Associations strategic development projects set by the Directors
Manage the Membership Operations team in relation to PDR’s, training and their day to day performance
Support the team and the whole organisation to develop an Association team culture where everyone in the Association understands their role in supporting each other
5 year’s experience within a membership based organisation
3 years in a similar management role
Proven experience in a customer service environment
Line Management experience - Membership Operations team x 4
Proven experience with IT and database systems
Able to instigate a proactive and positive working environment
Excellent team player, able to work with all members of staff regardless of role and responsibilities
Strong verbal and written communication skills
IT fluency and attention to detail
A working knowledge of the industry and its current events
The ability to handle pressure and meet deadlines
Able to adapt in a constructive manner to a changing environment
Excellent time management and organisation skills
Willing to share knowledge, skills and ideas across the organisation
Values the contribution of all staff members
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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