Customer Service Advisor – London

Customer Service
Ref: 399 Date Posted: Thursday 13 Jan 2022
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Customer Service Advisor

Professional Membership Body

Victoria. Central London with hybrid working 2 Days Office, 3 Days Home

Basic Salary £26,000 with 30 Days Holiday exclusive of Bank Holidays

Permanent, Full Time

 

Our client a leading professional membership body with 21,000 members is currently looking for a Customer Service Advisor for their offices in Central London with hybrid working 2 Days at the Office, 3 Days at Home

 

If you are a customer service advisor, customer service executive, call centre operative ideally for a professional body, chartered institute, trade association, membership body, university, awarding body, training company, further education, higher education, corporate, subscriptions or similar we would love to hear from you.

 

The Role

 

We are now looking to appoint a Customer Service Advisor who will provide an enquiry service for members and customers, responding to enquiries and requests via inbound phone lines and emails, and owning the issue until satisfactory resolution.

 

We are looking for a strong team player and multi-taker with excellent organisational skills and great customer service experience.

 

The role will report into the Customer Service Manager and will be responsible for supporting the operational teams within the body with member acquisition and retention processes. Maintaining the member database, regularly updating customer information and Assisting with the membership renewals project – outbound calls, personalised email campaigns and updating information.

 

Person Specification

 

Essential

 

Experience working in a high-volume inbound call role

Substantial experience of working in an office environment

Experience working with phone payments

Experience working with CRM (Microsoft Dynamics preferred)

Demonstrable experience of providing excellent customer service

Experience of communicating and organising with a variety of staff

Excellent administrative skills and good IT skills, including Microsoft Office packages: Word, PowerPoint, Excel, Outlook, Mail merge, Databases, and the Internet

The ability to show initiative, multitask, problem solve and meet tight deadlines

High level of accuracy in all work with excellent attention to detail

 

To apply to this role please send your CV

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

 

membershipbespoke is acting as recruitment business in relation to this role.

membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.